Terms of Service

You must have legal capacity to enter into a contract to create an account. The Services are not directed at children under 14. You are responsible for keeping your sign-in credentials private and for all activity under your account. Tell us promptly at support@fiorego.com if you believe your account has been compromised.

Your plan sets your role automatically: a driver plan gives you a driver role, a dispatch plan gives you a dispatcher role and makes you the workspace owner, and a free Connect account gives you a customer role. Nobody assigns roles by hand. Companies subscribe and invite their own team. Invited team members pay nothing for their access; removing a member revokes their workspace access but does not delete their account. One person may hold different roles through different plans or invitations (for example, a driver may also use Connect as a customer). Each role is governed by the visibility rules in our Privacy Policy: drivers see only their assigned route, dispatchers see only their own workspace, customers see only their own orders, and commercial senders see only their own parcels inside the dispatcher system that approved them.

Driver plans are billed per driver, per month, in Canadian dollars (CA$): Free CA$0 (up to 10 stops per route, unlimited routes), Lite CA$11.98 per month, Standard CA$24.98 per month.

Dispatch plans are billed per fleet, per month, in US dollars (US$): Starter $123.99 per month (1,000 stops per month), Premium $198.99 per month (2,000 stops per month), Expert $899 per month (12,000 stops per month). Every dispatch plan includes unlimited drivers, members, depots, and routes.

Fiore Connect has no price of its own. It rides on the dispatch subscription: customers and invited commercial senders pay nothing for Connect.

Annual billing is exactly 12 times the monthly price, with no discount: driver Lite CA$143.76 per year, driver Standard CA$299.76 per year, dispatch Starter $1,487.88 per year, dispatch Premium $2,387.88 per year, dispatch Expert $10,788 per year. Annual figures are always shown per year, never per month.

Prices may change. We will give you notice before a price change applies to your subscription, and the new price applies from your next renewal at the earliest.

No plan includes API, webhook, Zapier, or Shopify integrations.

Every paid plan includes a 7-day free trial. Starting a trial is one inscription procedure: you create your account (the trial starts immediately and is free) and you enter a card in the same procedure. The card is required to start the trial. It is verified without a charge. Unless you cancel before the trial ends, your card on file is charged automatically when the 7 days are over, for the plan and billing period you chose. A trial-reminder email is sent at least 24 hours before the first charge, with a cancel link. Payments are processed by Stripe through its secure payment fields. Fiorego does not store your card number. Applicable taxes are calculated at checkout and shown before you pay. The Free driver plan and Fiore Connect never ask for a card.

You can cancel a trial or a subscription at any time from your billing settings. If you cancel during the trial, you pay nothing and the automatic charge never happens. If you cancel in the middle of a billing period, refunds are studied case by case, and any refund granted is a partial refund. To request one, contact us at support@fiorego.com with your account details and the reason for the request.

A partial refund, when granted, covers only the unused portion of the billing period; no refund is given for a period already used or for a trial, which is free. If a refund is granted, it is returned to the original payment method. We will confirm the decision and the amount by email.

Cancelling does not delete your data. If a driver plan is cancelled, it falls back to the Free plan. If a dispatch subscription is cancelled, the workspace becomes read-only until renewed. Data retention follows our Privacy Policy.

When you change plans, the change takes effect at the start of your next billing period, unless the billing page states otherwise at the time of the change. Upgrades and downgrades never change the price of the period already in progress.

Your plan includes the stops stated in §2. If you approach or exceed your plan's included stops for the month, we will notify you and you can upgrade to a higher plan. We do not charge overages unless the pricing page for your plan states an overage rate at the time.

If a payment fails, we will notify you and give you an opportunity to update your payment method. If payment remains unsuccessful, the lapse rules apply: a driver plan falls back to the Free plan, and a dispatch workspace becomes read-only. Nothing is ever deleted because a payment failed.

You agree not to:

• Use the Services for any unlawful purpose, or to transport anything unlawful.
• Share another person's personal information through the Services unless you are allowed to do so.
• Misuse live location or tracking data, or use it to follow, harass, or endanger anyone.
• Upload content that is unlawful, fraudulent, or infringing, or that contains identity documents or photos of people unrelated to a delivery.
• Interfere with the Services, probe them for vulnerabilities, or attempt to access another user's workspace, route, or orders.
• Resell or sublicense your access except as part of your own fleet's normal team invitations under your dispatch plan.

We may suspend or restrict an account that violates this section, or that is used fraudulently, after notifying you where reasonably possible.

You keep ownership of the content you upload (addresses, notes, parcel photos, delivery preferences, proof-of-delivery photos and signatures). By uploading it, you grant Fiorego a license to process it solely to operate the Services for you, including showing it to the driver, dispatcher, or customer involved in that delivery, as set out in our Privacy Policy.

If you are a dispatcher or a commercial sender, you are responsible for making sure you are allowed to share the recipient and driver information you upload into Fiorego, and for the accuracy of the delivery information you provide.

We work to keep the Services available, but we do not guarantee uninterrupted or error-free operation. Features, plans, and the Services themselves may evolve over time; we will give reasonable notice of material changes that reduce what your plan includes. Offline behavior: a saved driver route keeps working through dead zones and syncs when the phone finds a network again, but live traffic alerts and map updates require an internet connection.

Fiorego, the Fiorego name, logo, and gradient-F mark are the property of Los Santos Customs. You may not copy, modify, or use them except as part of normal use of the Services. Nothing in these Terms grants you any right in Fiorego's intellectual property.

To the maximum extent permitted by the laws of Québec, Fiorego's total liability arising from or related to your use of the Services is limited to the amounts you paid for the Services in the 12 months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law, including liability for bodily injury or for willful misconduct. Fiorego is not liable for losses caused by circumstances outside its reasonable control, including network outages, map data errors, or a third-party provider's failure.

You may cancel and close your account at any time from your billing settings or by contacting support@fiorego.com. We may suspend or terminate an account for violation of these Terms, fraud, or prolonged non-payment, subject to the lapse rules in §7. On termination, your access ends; your data is handled under the retention rules in our Privacy Policy.

We may update these Terms from time to time. For material changes, we will give notice in the Services or by email before the change takes effect. Your continued use of the Services after a change takes effect means you accept the updated Terms.

These Terms are governed by the laws of the Province of Québec and the federal laws of Canada applicable in Québec. Disputes arising from these Terms are subject to the courts of the Province of Québec.

For any question about these Terms, including cancellation and refund requests, contact us at support@fiorego.com.